What does it mean to sign in / save my details?
Signing in will make your check out process quicker and easier. By making an account you will be able to sign into the website and view your order history as well as store addresses.
I've forgotten my password, what do I do?
On the log in page, click forgotten password. Next enter your email address and you will be sent a link to change your password. Once this has been changed, you'll be able to log in to your account.
Do you store my card details?
We do not keep any of your card details on our website - these are processed externally by either Paypal or Sage Pay.
Am I able to amend my order once it's submitted?
Once dispatched unfortunately no, once an order is submitted, it is sent immediately to our warehouse to be processed for delivery. However please call us immediately and if your order has not been picked we may still be able to cancel this for you or add additional items if needed.
How do I return an item?
Hopefully you won't need to return an item, however if you do wish to we are committed to making the process as simple as possible. Items should be unused in a saleable condition, with their original packaging and with all component parts and any promotional items received. Please refer to our Returns Policy for more information about how to return an item. Your statutory rights are not affected. If you have any questions please contact our customer service team on +44 (0)1224 620 944 or firstname.lastname@example.org.
How do I return faulty items?
If you purchased the item less than 14 days ago you can return it but please make sure that you return all component parts and any promotional items received. You should include your invoice and a completed returns form.
If you purchased the item more than 14 days ago our aim is to get any problem put right as quickly as possible. In most instances we will either offer a repair or where this is not possible we will replace the item with the same or equivalent model.
95% of the Qualitec range comes with a lifetime warranty. We are so confident in the quality of our range that we will replace any tools that have no met the standard required (except normal wear and tear). Just look out for the lifetime symbol.
If the item is not a Qualitec own brand item, firstly check if the manufacturer offers a helpline, repair or warranty service. Using this service may be the fastest way to get the problem fixed. If there is no warranty or repair service or you wish to return the faulty item, either drop it off at our store on King Street, Aberdeen or call +44 (0)1224 620 944 for more advice.
Can I see prices excluding VAT or vice versa?
Yes there is a button at the top right of each page where you can control the prices to be Ex VAT or Inc VAT. On mobile devices this button is located in the menu.
Can I have my order delivered to a different address?
Yes. Once you have completed your first order with us you will then be able to enter a delivery address different to your billing address. If you have a registered account with Qualitec, you can add additional addresses in 'My Account'. To protect our customers all orders are subject to standard fraud checks.
Can I track my order?
You will be informed via email when your order has been despatched. If available a courier tracking reference for your order will be supplied.
When will I receive my order?
Stock orders received before 2:00pm Monday to Friday are generally despatched that day. Zone 1 deliverys are usually sent via a next working day service. Zone 2 deliverys are usually sent on via a 2 - 3 working day service. For Zones 3 & 4 or International delivery, service can be confirmed at the time of order. Please see the Delivery page for further information.
How does collection in store work?
Stock orders received before 2.00pm Monday to Friday are generally available for collection that day. You will be notified once your order is ready. If you have paid using a debit or credit card you must take the payment card used and also a copy of your order for security purposes. If you paid via PayPal you will also need to provide a valid ID.